What is CRM?
CRM is a comprehensive solution for customer relations management, providing all the tools and functions needed to create and maintain a good overview of customers, covering the whole cycle from the first contact through sales to client aftercare.
The Sales, Marketing and Service modules offer Microsoft Dynamics CRM features and options to better target new customers, manage marketing campaigns, manage business activities and solutions, and escalate service cases.
Microsoft Dynamics CRM makes information about clients available through a comprehensive set of features in the familiar environment of Microsoft Outlook, helping to accelerate the adoption of a new product by employees and bringing the desired results immediately.
CRM Benefits
- direct integration of CRM into Microsoft Outlook and Microsoft Office
- securing customer information on a robust and resilient platform
- access to information from anywhere through improved data synchronization and mobility functionalities
- simplifying processes by using an automated workflow
- customization through integration with other enterprise applications
CRM Features
- easy to set up, use, and maintain
- online/offline access
- available in multiple languages, including Czech
- solutions for small and large enterprises
- simple customer administration
